Terms & Conditions / Privacy

    1. Scope
    These General Terms and Conditions apply to all purchase orders placed by customers at the online shop shop.h-made.ch, operated by Handmade © , Nadelberg 47, 4051 Basel, Switzerland. The following General Terms and Conditions shall apply exclusively, and only in such form as they are valid at the time of the customer’s placing of the order. The tender of delivery applies in Switzerland.
    2. Conclusion of contract
    Purchase orders to Handmade can be placed by telephone or internet. By placing the order the customer makes a legally binding purchase offer. The customer shall always receive a confirmation after placing an order.

    As soon as an order has been placed via the web shop, an order confirmation is sent automatically. This confirmation is non-binding, and does not mean that the ordered merchandise is in stock at the time of the order. Handmade can only accept orders if the ordered merchandise is available.

    If the merchandise is no longer available from the supplier, Handmade has the right not to execute an order and to refund any payments already effectuated by the customer.

    3. Payments
    We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

    We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

    4. Methods of payment 
    Orders are payable immediately. No additional fees are charged in case of cash payment or advance payment by bank transfer. Bank transfer fees shall be at the purchaser’s expense. All other methods of payment require additional fees to be paid. These fees vary between companies:

    5. Data security and Privacy
    Handmade takes the new EU General Data Protection Regulation (GDPR) and your associated rights seriously. Handmade does not share data with any third party. The only exception to this principle is the use of the data for logistical purposes (e.g. sending the products to your address). All data collected on the Handmade website is only used for internal purposes and to send the newsletter. You can subscribe to the newsletter at any time.

    This data protection declaration is intended to inform the users of this website about the type, scope and purpose of the collection and use of personal data by Handmade in accordance with Swiss data protection law and the European General Data Protection Regulation (EU-GDPR).

    As a rule, Handmade does not transfer any data to third parties.
    Credit card details are transmitted by a secured HTTPS connection.
    As of: March 1st 2022